The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s field service professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Field Service Professional course addresses this challenge.
This two-day course provides the customer skills necessary to deliver quality services in today’s high expectation and complex support environment. This program can provide the distinction that sets individuals and companies apart as the best in the technology support industry. The Field Service Professional course teaches practical skills in effective communication; professionalism on the telephone and email; questioning techniques; adapting to the customer; dealing with seven types of difficult customer; maintaining credibility and effective teamwork.
Who Should Attend
Field service engineers who want to provide exceptional customer service. The program teaches soft skills techniques and strategies to effectively work with all types of customers while solving technical problems on site.
Experienced field service professionals who have not received the benefit of customer service skills training will gain new skills and reinforce their current practices.
Some of the training objectives…
- Improved Customer Satisfaction
- Improved Participant Morale
- Increased Staff Retention
- Standard Customer Service Skills Program for the Organisation