8 June 2017 – SGSA Executive Forum

SGSA Executive Forum

SGSA will be hosting our fifteenth event for executive level support professionals on 8 June 2017. The forum provides an opportunity for you to network with your peers, share best practices, leverage research and discuss evolving trends and issues for the future of the services industry.

The meeting will be structured around short presentations and topics introduced by the attendees. Open discussions will follow that may include how the subject matter could impact technical support operations, how an issue could be resolved, what initiatives may have been tried before andthe degree of their success. Following on from the meeting, attendees interested in driving best practices in the topics discussed will be invited to join online forums and attend further meetings. If time permits, delegates will be able to submit additional topics for discussion.

Places at the forum are strictly limited to facilitate productive discussion so we recommend registering early to avoid disappointment.  Click here to reserve your place.

If you are interested in presenting at the 2017 forum then please contact Steve Brand or Michelle Busby.

The speakers for the 2016 forum were:

  • Martin Hill-Wilson
    Strategist & Author, BrainFood Extra
    How to Design an Omni-Channel Strategy
  • Dave Jobling
    Manager Global Self-Service Support, Tableau Software
    Achieving Scalable Self-Service Support during Hyper-Growth
  • Greg Oxton
    Executive Director, Consortium for Service Innovation
    Measures for the Support Organisation of the Future
    &
    Knowledge-Centered Support Version 6
  • Victoria Spencer
    Business Leader, Tek Experts
    Scaling Customer Success Activities for the Mid-Market Segment
  • Julie Taylor
    Senior Consultant, SGSA
    Achieving Positive Results from Difficult Conversation

The Roundtable Discussions proposed by attendees to date include:

  • Integrated Multi-Channel Support
    Swarming: The Adaptive Organisation
    Cloud Computing & Other New Technologies in Support
    Career Development & Management
    Staff Retention and Reward
    Next Generation of Customer Experience
    Creating Technical Communities

More information

To request the full agenda, please complete our Contact Us form.

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