8 June 2017 – SGSA Executive Forum

SGSA Executive Forum

SGSA will be hosting our fifteenth event for executive level support professionals on 8 June 2017. The forum provides an opportunity for you to network with your peers, share best practices, leverage research and discuss evolving trends and issues for the future of the services industry.

The meeting will be structured around short presentations and topics introduced by the attendees. Open discussions will follow that may include how the subject matter could impact technical support operations, how an issue could be resolved, what initiatives may have been tried before andthe degree of their success. Following on from the meeting, attendees interested in driving best practices in the topics discussed will be invited to join online forums and attend further meetings. If time permits, delegates will be able to submit additional topics for discussion.

Places at the forum are strictly limited to facilitate productive discussion so we recommend registering early to avoid disappointment.  Click here to reserve your place.

If you are interested in presenting at the 2018 forum then please contact Steve Brand or Michelle Busby.

The speakers for the 2017 forum are:

  • Chris Ezekiel
    CEO, Creative Virtual
    Chatbots and Virtual Agents:  A Framework for Humans and Machines to Work in Harmony
  • Ric Singleton
    Senior Director, Enterprise Support Services, Citrix
    TBA
  • Greg Oxton
    Executive Director, Consortium for Service Innovation
    Predictive Customer Engagement
  • Mark Edwards
    Global Engineering Quality Director, Edwards
    The Realities of Technical Support Globalisation
  • Julie Taylor
    Senior Consultant, SGSA
    TBA

The Roundtable Discussions proposed by attendees to date include:

  • Integrated Multi-Channel Support
    Swarming: The Adaptive Organisation
    Cloud Computing & Other New Technologies in Support
    Career Development & Management
    Staff Retention and Reward
    Next Generation of Customer Experience
    Creating Technical Communities

More information

To request the full agenda, please complete our Contact Us form.

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