SGSA will be hosting our sixteenth event for executive level support professionals on 7 June 2018. The forum provides an opportunity for you to network with your peers, share best practices, leverage research and discuss evolving trends and issues for the future of the services industry.
The meeting will be structured around short presentations and topics introduced by the attendees. Open discussions will follow that may include how the subject matter could impact technical support operations, how an issue could be resolved, what initiatives may have been tried before andthe degree of their success. Following on from the meeting, attendees interested in driving best practices in the topics discussed will be invited to join online forums and attend further meetings. If time permits, delegates will be able to submit additional topics for discussion.
Places at the forum are strictly limited to facilitate productive discussion so we recommend registering early to avoid disappointment. Click here to reserve your place.
If you are interested in presenting at the 2018 forum then please contact Steve Brand or Michelle Busby.
The speakers for the 2017 forum were:
- Chris Ezekiel
CEO, Creative Virtual
Chatbots and Virtual Agents: A Framework for Humans and Machines to Work in Harmony
- Ric Singleton
Senior Director, Enterprise Support Services, Citrix
Transforming an Enterprise Services Business
- Greg Oxton
Executive Director, Consortium for Service Innovation
Predictive Customer Engagement
- Mark Hope
Global Engineering Quality Director, Edwards
The Realities of Technical Support Globalisation
- Julie Taylor
Senior Consultant, SGSA
Feedforward for Behavioural Change
The Roundtable Discussions proposed by attendees to date include:
- Integrated Multi-Channel Support
Swarming: The Adaptive Organisation
Cloud Computing & Other New Technologies in Support
Career Development & Management
Staff Retention and Reward
Next Generation of Customer Experience
Creating Technical Communities