Support Professional

Overview

The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.

This two-day course provides the customer skills necessary to deliver quality services in today’s high expectation and complex support environment. This program can provide the distinction that sets individuals and companies apart as the best in the technology support industry. The Support Professional course teaches practical skills in effective communication; professionalism on the telephone and email; questioning techniques; adapting to the customer; dealing with seven types of difficult customer; maintaining credibility and effective teamwork.

Who Should Attend

Support professionals who want to provide exceptional customer support. The program teaches soft skills techniques and strategies to effectively work with all types of customers while solving technical problems over the telephone or via the Internet.

Experienced support professionals who have not received benefit of customer service skills training will gain new skills and reinforce their current practices.

Benefits

  • Improved Customer Satisfaction
  • Improved Participant Morale
  • Increased Staff Retention
  • Standard Customer Service Skills Program for the Organisation

More information

To request a course brochure, please complete our Contact Us form.

330 Comments

  1. Auste Volginaite says:

    This was a lot more interesting than what I thought it would be. Really enjoyed the teamwork and interactive activities.

  2. Brian Dinneen says:

    Enjoyed class. Provide keep background info for tips, tricks, hints that I have slowly been recieving from co-workers.

  3. Adam New says:

    Excellent class. Very good instructor.

  4. Arnold Jakstas says:

    Record parts of the session

  5. Nicolas Vigier says:

    Thanks!!

  6. Suneth Jayarathne says:

    The course was well organised and the instructor made it really enjoyable and interesting. Would prefer if this was for 3 days instead of 2.

  7. Michael Hall says:

    The class was fun, interactive and helpful in learning more about customer interaction

  8. Jack Lang says:

    Personal productivity is it’s own subject. Changing gear at the end of 2nd day to focus on yourself and not the customer (unofficially) the focus of the first 8 sections is jarring didn’t take it in.

  9. Diki Thomas says:

    Materials could be less American and OTT

  10. Peter Pimley says:

    The laptop/projector had a few problems

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