Support Supervisor


This three day course provides training on the fundamentals of supervision relative to the technology support environment, while enhancing the inherent skills and knowledge of support supervisors. The course focuses on the leadership and management challenges facing supervisors in high technology support centres; establishing and managing goals; change management; teambuilding and achieving goals as a team; performance coaching and managing support productivity.

Who Should Attend

The Support Supervisor course is for experienced first line support supervisors or those who have just joined the management ranks.


Participants should currently be in a support supervisory role or plan to enter into a supervisory role within three months.


  • Understand facets of leadership in a support environment
  • Use a structured coaching process to drive improvement in team members
  • Understand basic support centre operations including metrics, escalations and staff planning
  • Set, monitor, document, and communicate performance goals and progress
  • Learn strategies to transition from peer to boss

More information

To request a course brochure, please complete our Contact Us form.

Certified Support Supervisors

The list of Certified Support Supervisors from around the world.


  1. Ruth Buxton says:

    Great course! Great venue! Loved it. Plenty of new information as well as information already knew.

  2. Kai Perry says:

    Very informative. Lots of helpful techniques. Some space for notes in the book would be a good addition, possibly having all course members encouraged to have dinner and discussion after each day.

  3. Angie Cantwell says:

    It has made me appreciate the skills of my own manager all the more! I feel a lot more confident now. It is reassuring that things I have been doing intuitively are “right”, but I also have a lot more ideas of further things I can do. Thank you! :o)

  4. Alkesh Mistry says:

    Very smart and fair process. Brilliant course and trainer.

  5. John McNally says:

    Everything was very relevant, but soemtimes a bit more up to date/relevant to changing support environment would have been good. Bit more specific to Technical Support.

  6. Andy Dennis says:

    Great course, excellent delivery by Steve

  7. Brenden Kent says:

    Awesome course.The only minor thing was the difference betwen UK & NA Laws.

  8. Gareth Turner says:

    Steve was great, lots of useful nuggets of information.Helped me out with some tricky situations

  9. Fahad M.Alhudaithi says:

    The Instructor is the best. Thank you

  10. Jacinta Hamill says:

    Excellent classes – real life examples very helpful.

  11. Oliver Wright says:

    Steve was fantastic with real world examples to real life management scenarios. Steve spent time answering questions & I felt confident with each topic before moving on to the next topic/module.

  12. Fabio Stabile says:

    Book in electronic format

  13. Benjamin Moelleken says:

    Update the goal 🙂

  14. Terry Greeno says:

    Main job responsibilities is around Field Service team rather than just tech support.

  15. Marius Cotora says:

    Excellent class, will definitly attend also the Manager support class. The key word to describe this course/training is insightfull.

  16. Allie Tebworth says:

    Very good course which has provided me with tools to take away and use with my team. Helped get an overall view of exactly what is required of a supervisor/team leader. Cemented my understanding.

  17. Abdullah M. Al Reshied says:

    everything was beautiful, thank you

  18. Khalid Y Alanazi says:

    A lot thanks, I like the course more than one week to be good cover.

  19. Usman Ali says:

    Steve Brand is definitely the personality going in my list of mentors who helped me achieve my goals. The material was relevant, to the point, not too much, not less than it needs to be.

  20. Dario Samarzija says:

    Sometimes the audio played through the projector is very hard to hear and understand. Great work Steve!

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