Public Classes – SGSA :: Supporting the Service Industry

June 21, 2021

Knowledge-Centered Service® Version 6 Coach

This two day workshop is designed for technical support professionals who are responsible for helping their peers adopt the Knowledge-Centered Service methodology in their organisation. This […]

February 14, 2019

Customer Success Manager

Overview This two-day class is designed for Customer Success professionals who are responsible for helping clients maximise the value returned on their technology investments. This interactive […]

April 5, 2017

High Impact Presentation Skills

Overview This highly practical and engaging two day workshop will give participants both the knowledge and skills to deliver an engaging and influential presentation with confidence and […]

January 27, 2016

Behavioural Interviewing

Overview The four ½ day session Behavioural Interviewing class reviews the many challenges of successful interviewing and teaches the student how to recruit the right person, […]