Field Service Manager


The Field Service Manager program is dynamic and interactive, with students frequently working in small groups, presenting findings and working on the course case study. The program is four and a half days of course content and university-level instruction and learning that is focused on managing a field service operation.

Field service managers must be able to manage in an environment of highly skilled, technical people. The manager must be able to lead, coach and facilitate the activities of these people towards accomplishing the field services mission and have excellent insight into the demands of customers, subordinates and the service business.

Who Should Attend

This course is the first of its kind and is targeted specifically for field service managers.


The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments.

Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided.

Homework is assigned for most evenings of the course. Please plan for study time outside of class.

Some of the training objectives…

  • Understanding the Service Product
  • Managing Strategically for Field Service Operations
  • Customer Satisfaction and Loyalty
  • Management Operations Analysis
  • Revenue, Profit and Capital Budgeting for Field Services

More information

To request a course brochure, please complete our Contact Us form.

Click here for public class dates.

Certified Field Service Managers

The list of Field Service Managers from around the world.


  1. Jan Koops says:

    Instructors practical experience is appreciated. Tools (excel sheets) on CD will be very useful. Some of the videos shown are inspiring! (orchestra leader)

  2. Stuart Tomkinson says:

    Maybe too much homework each night. Fast-paced but very interesting. Knowledge of the instructor is excellent.

  3. Barry Pownall says:

    Excellent support material. Excellent instructor.

  4. Oliver Drüner says:

    I do support the course setup as it is. It is still a lot of knowledge presented within a short period of time.

  5. Louis Verschuur says:

    Extremely impressed with Steve’s knowledge and training style, also with non native English speaking students. Thanks Steve. The course was very well presented. All points were explained extremely well backed up by good examples. Little bit too much homework.

  6. John Hutchinson says:

    A really enjoyable course, and excellently presented

  7. Thierry Fargeau says:

    Great training we should follow earlier in career. Lot to absorb in few days. Will need homework once back to regular life. A refresh session “web based” could help. I would accept to receive once a year (or twice) an exercise to do on a specific case.

  8. Andy Rimroth says:

    Really enjoyed the course! More time would have been nice…

  9. Jean-Michel Raza says:

    Great training. Trainer is perfect in explaining and making sure that everyone understands.

  10. Fabio Aniballi says:

    The majority of the modules are standard working practise and I understood them in full. However I strongly feel that there should have been more time to get prepared for the final exam.

  11. Paul Capindale says:

    I have found this course extremely beneficial and thought provoking. It has highlighted other ways I can present back to the business my ideas in a different way. It has made me very interested in more formal management training.

  12. Darryl Gregory says:

    Absolutely excellent instructor!

  13. Katy Palmer says:

    Very much enjoyed the course. very well organised. Hotel is an excellent location. One evening off would be nice!!

  14. Craig Sherrington says:

    It would be good to have more time on each subject. I know cost is an issue. Thank you. Best regards, C. Sherrington

  15. Raf Brouwers says:

    * Overall good class. * Good to define the expected level of pre-knowledge / or the check.

  16. Dirk Soetekouw says:

    Speed of handling some topics could be higher. Perhaps a regular check with the students might help to see if speed can be increased or not, more so since some course material was quite basic such as histograms and their use.

  17. Andreas Wirtz says:

    Update material to latest/greatest in service industry. Update video material. Get more interaction […] around the class modules

  18. Andy Macnab says:

    Steve is an excellentinstructor and managed to put across potentially difficult material in a way that is easily related to. There is a huge amount of material to be covered and maybe it is squeezed in a bit too tight. The course should absolutely […]

  19. Guy Mbaya says:

    A lot to learn, very intense course tough very useful.

  20. Linda Geelmuyden says:

    Could have been a 2 week course, going even more in depth. Thanks 🙂

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