Following on from the success of our first two events in Ireland, SGSA is bringing our Executive Forum to Cork, Ireland, for the third time on 7 November 2019. The forum provides an opportunity for you to network with your peers, share best practices, leverage research and discuss evolving trends and issues for the future of the services industry.
The meeting will be structured around short presentations and topics introduced by the attendees. Open discussions will follow that may include how the subject matter could impact technical support operations, how an issue could be resolved, what initiatives may have been tried before and the degree of their success. Following on from the meeting, attendees interested in driving best practices in the topics discussed will be invited to join online forums and attend further meetings. If time permits, delegates will be able to submit additional topics for discussion.
Places at the forum are strictly limited to facilitate productive discussion so we recommend registering early to avoid disappointment. Click here to reserve your place.
If you are interested in presenting at the 2019 forum in Cork then please contact Steve Brand or Jo Roberts.
The confirmed speakers and topics for the Ireland 2019 forum so far are:
- Andrea Dessi
EMEA Technical Support Manager, Tableau Software
Streamlining Recruiting with Fair Process
- Dan Turner
Customer Support Business Manager, Oxford Instruments
Merged Reality and Cloud Based Telemetry as a Support Differentiator
- Seamus O’Riordan
Head of Strategic Alliances EMEA, Coveo
Support as a Customer Engagement Strategy
- Steve Brand
Senior Consultant, SGSA
What’s New in KCS and Intelligent Swarming
The Roundtable Discussions proposed by attendees to date include:
- Integrated Multi-Channel Support
Swarming: The Adaptive Organisation
Cloud Computing & Other New Technologies in Support
Career Development & Management
Staff Retention and Reward
Next Generation of Customer Experience
Creating Technical Communities