7 November 2019 – SGSA Executive Forum, Ireland

SGSA Executive Forum

Following on from the success of our first two events in Ireland, SGSA is bringing our Executive Forum to Cork, Ireland, for the third time on 7 November 2019. The forum provides an opportunity for you to network with your peers, share best practices, leverage research and discuss evolving trends and issues for the future of the services industry.

The meeting will be structured around short presentations and topics introduced by the attendees. Open discussions will follow that may include how the subject matter could impact technical support operations, how an issue could be resolved, what initiatives may have been tried before and the degree of their success. Following on from the meeting, attendees interested in driving best practices in the topics discussed will be invited to join online forums and attend further meetings. If time permits, delegates will be able to submit additional topics for discussion.

Places at the forum are strictly limited to facilitate productive discussion so we recommend registering early to avoid disappointment.  Click here to reserve your place.

If you are interested in presenting at the 2019 forum in Cork then please contact Steve Brand or Jo Roberts.

The confirmed speakers and topics for the Ireland 2019 forum so far are:

  • Andrea Dessi
    EMEA Technical Support Manager, Tableau Software
    Streamlining Recruiting with Fair Process
  • Dan Turner
    Customer Support Business Manager, Oxford Instruments
    Merged Reality and Cloud Based Telemetry as a Support Differentiator
  • Seamus O’Riordan
    Head of Strategic Alliances EMEA, Coveo
    Five Ways to Drive a World Class Service Organisation
  • Steve Brand
    Senior Consultant, SGSA
    What’s New in KCS and Intelligent Swarming

The Roundtable Discussions proposed by attendees to date include:

  • Integrated Multi-Channel Support
    Swarming: The Adaptive Organisation
    Cloud Computing & Other New Technologies in Support
    Career Development & Management
    Staff Retention and Reward
    Next Generation of Customer Experience
    Creating Technical Communities

More information

To request the full agenda, please complete our Contact Us form.

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