Following on from the success of our event last year, SGSA is bringing our Executive Forum to Cork, Ireland, for the second time on 18 October 2018. The forum provides an opportunity for you to network with your peers, share best practices, leverage research and discuss evolving trends and issues for the future of the services industry.
The meeting will be structured around short presentations and topics introduced by the attendees. Open discussions will follow that may include how the subject matter could impact technical support operations, how an issue could be resolved, what initiatives may have been tried before andthe degree of their success. Following on from the meeting, attendees interested in driving best practices in the topics discussed will be invited to join online forums and attend further meetings. If time permits, delegates will be able to submit additional topics for discussion.
Places at the forum are strictly limited to facilitate productive discussion so we recommend registering early to avoid disappointment. Click here to reserve your place.
If you are interested in presenting at the 2018 forum in Cork then please contact Steve Brand or Michelle Busby.
The speakers for the Ireland 2017 forum were:
- Waclaw Bukowski
Customer Support Manager, VMware
Integrating Social Media into Support Centre Operations
- Julie Taylor
Senior Consultant, SGSA
Feedforward for Behavioural Change
- John McNally
Senior Manager, Tableau Software
Business Analytics and Visualizations for Support
- Karen Egan
Vice President Support, VMware
Customer Engagement and Changing Expectations
The Roundtable Discussions proposed by attendees to date include:
- Integrated Multi-Channel Support
Swarming: The Adaptive Organisation
Cloud Computing & Other New Technologies in Support
Career Development & Management
Staff Retention and Reward
Next Generation of Customer Experience
Creating Technical Communities