SGSA Executive Forum

SGSA Executive Forum

We’re back and live! After missing a year for the first time since records began, SGSA will be hosting our eighteenth event for executive level support professionals on 11 November 2021. The forum provides an opportunity for you to network with your peers, share best practices, leverage research and discuss evolving trends and issues for the future of the services industry. The event will be hosted at the Sheraton Skyline London Heathrow Hotel, Bath Road, UB3 5BP.

The meeting will be structured around short presentations and topics introduced by the attendees. Open discussions will follow that may include how the subject matter could impact technical support operations, how an issue could be resolved, what initiatives may have been tried before and the degree of their success. Following on from the meeting, attendees interested in driving best practices in the topics discussed will be invited to join online forums and attend further meetings. If time permits, delegates will be able to submit additional topics for discussion.

The event will end with networking and refreshments in the Sheraton Sky Garden.

The speakers and topics will be updated as they are confirmed. Please save the date and check back here soon…

  • Igor Zotkin
    Customer Success Leader, Autodesk
  • Kevin Robinson
    Managed Services Director, Civica
  • Steve Brand
    Senior Consultant, SGSA

The Roundtable Discussions proposed by attendees to date include:

  • Customer Success in Action
  • Integrated Multi-Channel Support
  • Intelligent Swarming: The Adaptive Organisation
  • Cloud Computing & Other New Technologies in Support
  • Career Development & Management
  • Staff Retention and Reward
  • Next Generation of Customer Experience
  • Creating Technical Communities

Places at the forum are strictly limited to facilitate productive discussion so we recommend registering early to avoid disappointment.  Click here to reserve your place.

More information

To request the full agenda, please complete our Contact Us form.

1 Comment

  1. Paul Matthews says:

    Please can you send me a full agenda and costs.

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