SGSA Executive Forum

SGSA will be hosting our eighteenth event for executive level support professionals on 10 June 2021. The forum provides an opportunity for you to network with your peers, share best practices, leverage research and discuss evolving trends and issues for the future of the services industry.

The meeting will be structured around short presentations and topics introduced by the attendees. Open discussions will follow that may include how the subject matter could impact technical support operations, how an issue could be resolved, what initiatives may have been tried before and the degree of their success. Following on from the meeting, attendees interested in driving best practices in the topics discussed will be invited to join online forums and attend further meetings. If time permits, delegates will be able to submit additional topics for discussion.

The speakers and topics for 2021 are:

• Áine Byrne
  Global Manager Customer Support, Pivotal
  Why Our Customers Love Us: Creating a Stellar Customer Experience
• Dan Turner
  Customer Support Business Manager, Oxford Instruments
  Merged Reality and Cloud Based Telemetry as a Support Differentiator
• Igor Zotkin
  Customer Success Leader, Autodesk
  Leveraging Expert User Community for Technical Support Success
• Steve Brand
  Senior Consultant, SGSA
  Customer Success 2.0

The Roundtable Discussions proposed by attendees to date include:

• Customer Success in Action
• Integrated Multi-Channel Support
• Swarming: The Adaptive Organisation
• Cloud Computing & Other New Technologies in Support
• Career Development & Management
• Staff Retention and Reward
• Next Generation of Customer Experience
• Creating Technical Communities

Places at the forum are strictly limited to facilitate productive discussion so we recommend registering early to avoid disappointment.  Click here to reserve your place.