SGSA Executive Forum

SGSA will be hosting our nineteenth event for executive level support professionals on 10 November 2022. The forum provides an opportunity for you to network with your peers, share best practices, leverage research and discuss evolving trends and issues for the future of the services industry. The event will be hosted at the Marriott Heathrow/Windsor Hotel, Ditton Road, Langley SL3 8PT.

The meeting will be structured around short presentations and topics introduced by the attendees. Open discussions will follow that may include how the subject matter could impact technical support operations, how an issue could be resolved, what initiatives may have been tried before and the degree of their success. Following on from the meeting, attendees interested in driving best practices in the topics discussed will be invited to join online forums and attend further meetings. If time permits, delegates will be able to submit additional topics for discussion.

The event will end with networking and refreshments.

The speakers and topics will be updated as they are confirmed. The 2021 speakers and topics were…

• Igor Zotkin
  Customer Success Leader, Autodesk
  Leveraging Expert User Community for Technical Support Success

• Kevin Robinson
  Managed Services Director, Civica
  Recognising, Onboarding and Upskilling Colleagues through the Pandemic

• Steve Brand
  Senior Consultant, SGSA
  People, Process & Technology: What’s Coming in 2022 and Beyond

The Roundtable Discussions proposed by attendees to date include:

• Customer Success in Action
• Integrated Multi-Channel Support
• Intelligent Swarming: The Adaptive Organisation
• Cloud Computing & Other New Technologies in Support
• Career Development & Management
• Staff Retention and Reward
• Next Generation of Customer Experience
• Creating Technical Communities

Places at the forum are strictly limited to facilitate productive discussion so we recommend registering early to avoid disappointment.  Click here to reserve your place.