SGSA Executive Forum

SGSA Executive Forum

Date: 9 November 2023

Location: Sheraton Skyline Hotel London Heathrow, Bath Road Hayes, United Kingdom UB3 5BP, UK

Delegate Fee: £325 GBP (Includes refreshments and lunch)

SGSA will be hosting our 20th event for executive level support professionals on 9 November 2023. The forum provides an opportunity for you to network with your peers, share best practices, leverage research and discuss evolving trends and issues for the future of the services industry. The event will be hosted at the Sheraton Skyline Hotel London Heathrow.

The meeting will be structured around short presentations and topics introduced by the attendees. Open discussions will follow that may include how the subject matter could impact technical support operations, how an issue could be resolved, what initiatives may have been tried before and the degree of their success. Following on from the meeting, attendees interested in driving best practices in the topics discussed will be invited to join online forums and attend further meetings. If time permits, delegates will be able to submit additional topics for discussion.

Join us for coffee and networking at 9.30am, lunch is provided and the event finishes with refreshments and additional time for networking.

The speakers and their topics at the 2022 forum were…

  • Gero Keil
    CEO, Levity AI
    Driving Customer Experience with No Code Artificial Intelligence
  • Nik Jowett
    KM Manager, Verint
    A Verint Journey Towards Service Strategies eService & Support Certification
  • Don Schueler,
    Services Executive and CRM Architecture Consultant
    Artificial Intelligence for Support: Hints and Tips for a Successful Strategy and Implementation
  • Matt Seaman
    Executive Director, Consortium for Service Innovation
    Intelligent Swarming in Action at Cisco and Akamai

The Roundtable Discussions proposed by attendees to date include:

  • Customer Success in Action
  • Integrated Multi-Channel Support
  • Intelligent Swarming: The Adaptive Organisation
  • Cloud Computing & Other New Technologies in Support
  • Career Development & Management
  • Staff Retention and Reward
  • Next Generation of Customer Experience
  • Creating Technical Communities

Places at the forum are strictly limited to facilitate productive discussion so we recommend registering early to avoid disappointment.  Click here to reserve your place.

More information

To request the full agenda, please complete our Contact Us form.

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