SGSA Executive Forum

SGSA Executive Forum

SGSA will be hosting our eighteenth event for executive level support professionals on 11 November 2021. The forum provides an opportunity for you to network with your peers, share best practices, leverage research and discuss evolving trends and issues for the future of the services industry. The event will be hosted at the Sheraton Skyline London Heathrow Hotel, Bath Road, UB3 5BP.

The meeting will be structured around short presentations and topics introduced by the attendees. Open discussions will follow that may include how the subject matter could impact technical support operations, how an issue could be resolved, what initiatives may have been tried before and the degree of their success. Following on from the meeting, attendees interested in driving best practices in the topics discussed will be invited to join online forums and attend further meetings. If time permits, delegates will be able to submit additional topics for discussion.

The speakers and topics (to be confirmed and subject to travel restrictions) for 2021 are:

  • Áine Byrne
    Global Manager Customer Support, Pivotal
    Why Our Customers Love Us: Creating a Stellar Customer Experience
  • Dan Turner
    Customer Support Business Manager, Oxford Instruments
    Merged Reality and Cloud Based Telemetry as a Support Differentiator
  • Igor Zotkin
    Customer Success Leader, Autodesk
    Leveraging Expert User Community for Technical Support Success
  • Steve Brand
    Senior Consultant, SGSA
    Customer Success 2.0

The Roundtable Discussions proposed by attendees to date include:

  • Customer Success in Action
  • Integrated Multi-Channel Support
  • Swarming: The Adaptive Organisation
  • Cloud Computing & Other New Technologies in Support
  • Career Development & Management
  • Staff Retention and Reward
  • Next Generation of Customer Experience
  • Creating Technical Communities

Places at the forum are strictly limited to facilitate productive discussion so we recommend registering early to avoid disappointment.  Click here to reserve your place.

More information

To request the full agenda, please complete our Contact Us form.

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