SGSA Executive Forum
Date: 10 November 2022
Location: Marriott Heathrow Windsor Hotel, Ditton Road, Langley SL3 8PT, UK
Delegate Fee: £320 GBP (Includes refreshments and lunch)
SGSA will be hosting our nineteenth event for executive level support professionals on 10 November 2022. The forum provides an opportunity for you to network with your peers, share best practices, leverage research and discuss evolving trends and issues for the future of the services industry. The event will be hosted at the Marriott Heathrow/Windsor Hotel.
The meeting will be structured around short presentations and topics introduced by the attendees. Open discussions will follow that may include how the subject matter could impact technical support operations, how an issue could be resolved, what initiatives may have been tried before and the degree of their success. Following on from the meeting, attendees interested in driving best practices in the topics discussed will be invited to join online forums and attend further meetings. If time permits, delegates will be able to submit additional topics for discussion.
Join us for coffee and networking at 9.30am, lunch is provided and the event finishes with refreshments and additional time for networking.
The speakers and topics will be updated as they are confirmed. The 2022 speakers and topics confirmed so far are…
- Gero Keil
CEO, Levity AI
Driving Customer Experience with No Code Artificial Intelligence
- Nik Jowett
KM Manager, Civica
The Path to Support Portal Excellence
- Don Schueler,
Services Executive and CRM Architecture Consultant
Artificial Intelligence for Support: Hints and Tips for a Successful Strategy and Implementation
- One additional speaker to be announced w/c 26th September
The Roundtable Discussions proposed by attendees to date include:
- Customer Success in Action
- Integrated Multi-Channel Support
- Intelligent Swarming: The Adaptive Organisation
- Cloud Computing & Other New Technologies in Support
- Career Development & Management
- Staff Retention and Reward
- Next Generation of Customer Experience
- Creating Technical Communities
Places at the forum are strictly limited to facilitate productive discussion so we recommend registering early to avoid disappointment. Click here to reserve your place.