Knowledge-Centered Service® Version 6 Leader
Overview
Knowledge-Centered Service (KCS) Version 6 is a business methodology that was developed and tested by members of the Consortium for Service Innovation.
Success in a Knowledge-Centered Service environment requires managers to behave differently because leading a value based, knowledge-centric operation is fundamentally different than managing an activity based, transaction-centric operation. Managers need and deserve support in understanding the requirements and dynamics of this new environment.
This workshop gives managers a new perspective on their role as leaders of a KCS adoption and develops the skills needed to successfully lead a knowledge-centered organisation.
Who should Attend
The one-day Knowledge-Centered Service Leader workshop is intended for team leaders, managers and directors in service and support organisations who are in the process of migrating to the KCS methodology.
The Knowledge-Centered Service Foundations workshop is a pre-requisite for anyone wishing to attend this class.
Some of the training objectives…
- Understand how to assess organisational performance
in a Knowledge-Centered Service environment. - Define the KCS strategic framework.
- Learn the key requirements for a successful KCS adoption.
- Understand the value proposition for the executives,
managers and knowledge responders.
More information
Click here for public class dates.
35 Comments
The session is very informative and helps understand the topic well
The content of the course was excellent. Could have included some cases related to Customer Support
It was very good, just that it could have been more interactive.Few topics were and could have been handled differently
Looking forward to have more exercise during the session
Good learning experience. Gained clarity for multiple concepts relate dto KCS that were being unknowingly incorrectly followed.
Thank you Steve, I’ve known much more than I expected!
Excellent course. Great examples! Thanks
Steve our instructor has been absolutely great in helping understand the whole KCS model. Now the hard work begins! lol! 🙂 Very knowledgeable and supportive.
Some repetition which create impatience. Better put that time on ” give example from your company” or more exercise.
I enjoyed the content of information & look forward to this being imbedded into our department. Stephane was a great instructor who allowed in depth conversations & different points of view occur. Very helpful & friendly
Excellent
Thank You!!
Very good course, great presenter.
I was completely new to KCS. Steve did an excellent job and presented the knowledge perfectly. I really enjoyed the training and look forward to promote KCS in our company.
Steve was an excellent instructor and presenter! I would strongly recommend this company/instructor/class!