Service Account Manager
Overview
This two-day workshop provides support and technical account managers with the relationship skills and account management tools they need to proactively increase customer loyalty, generate new business and improve their confidence when working with senior executives. In this highly-interactive workshop participants will learn the skills to become a top performing account manager and have the confidence to deal effectively at all levels within their accounts. They will be provided with tools that will allow them to develop trust while effectively managing relationships within their accounts and their own organisation. Attendees will have the chance to plan and practice real-life situations with their key accounts.
Some of the training objectives
- Define the benefits of effective support account management to the customer, the company and the account manager.
- Understand the four core competencies of top performing account managers and their critical expectations.
- Handle escalations effectively and efficiently.
- Understand customers buying process.
- Establish trust to build strong client relationships.
- Balance customer advocacy with company advocacy.
- Learn to persuade others beyond your control.
- Learn and practice usage of six key account management tools.
Who Should Attend
- Support Managers
- Technical Account Managers.
- Escalation Managers.
- Everyone tasked with providing support for strategic accounts.
182 Comments
Thanks a lot Steve. Very professional & the materials were very well presented. would love to take more of your courses if they pop up in the future. Best of luck and I’ll see you around. I will make sure to connect on LinkedIn.
We were lead through this course by a true knowledge expert full of practical experience.
Thank you Steve for your time and passion. Appreciated you adapting the content to suit our need!
I really enjoyed the 2 day training. Some areas I found didn’t relate to my role currently, however they definitely would be areas I would want to aim towards as I develop in the role. Steve was very engaged and presented well.
Steve was a great instructor, presented and engaged very well and kept the whole class concentrating with different activities. I am the first from Pure and will highly recommend. The course has given me insight what to expect and develop myself too.
It was great training. Very interesting, professional, very well prepared and delivered. Thank you
Steve was a very good instructor, he has very good communication skills and very professional. I will recommend this course and future courses.
Would have liked to see more references to the SaaS world, customer success, cloud computing.
Nice pace, empathetic use of breaks throughout. Pleasant chap, engaging content and exercises. Lunch was exceptional on both days!!Worth chasing this supplier for future courses in Cork. FYI Brooks catering chose Bitesize for lunch on both days!
Excellent course. Would recommend. Thank you!
Great, was a great class.
Good content, good food and Steve wasn’t bad either 🙂
Very good explanation skills. Very good explanations out of real practice.
It was really useful 🙂
Incorporate ‘young generation’ technologies.
I really find this training useful. It was my first online training and I think it will not be my last one 😉
Steve is such a knowledgeable and experienced instructor that he has broadened my horizons through this training. My goodness, the things I didn’t know. I really enjoyed this training. And worked well with Zoom. Would love to have another training session with Steve.
there are some part of these soft skills which i found interesting the active listener, comprehensive listener…… I really loved the financial aspect as this is can help provide business acumen, this is the biggest value to me as no one teach you this unless you are on a specific course.
Extremely beneficial training and delighted to have benefited from all the knowledge presented from Steve. Without a doubt, I will refer internally the positive feedback to our management to ensure further members of the team may benefit. Top notch.
I really enjoyed the course. I think it is well planned and laid out, easy to follow. The trainer used a good range of visual and discussion/tests based activities which brings Ideas to adapt and to implement. Lots of interesting topics discussed with specific and targeted advice, it felt relevant and tailored to the group. In regard of ‘remote’ course, it can be a bit exhausting but Interactive and enjoyable.