July 2021 Newsletter


The sun is shining, pandemic rules are relaxing and you’ll soon be able to buy a beer at the bar like the good ol’ days, so we have plenty to smile about!  Here’s even more good news on the SGSA Executive Forum, the Support Manager class, face-to-face training and exam fees. 
SGSA Executive Forum

We’re back and we need you 

Would you like to speak at our event or simply just join us on 11th November 2021 at the Sheraton Skyline London Heathrow Hotel.  This will be our eighteenth Executive Forum and the success of the forum is directly linked to people like you, talking to their peers about their experiences, sharing knowledge and networking. 

So, how have you evolved your operation during the pandemic?  What have you learned from onboarding new hires, managing critical customer situations, distributing workloads and developing your teams?  What are you putting in place to be better prepared for similar disruption in the future.  

Or, apart from the pandemic, what achievements or innovative projects has your technical support organisation made, or is currently making, that you could talk about?  Don’t be shy, what you might think is obvious won’t be obvious to everyone.   

Let me know if you think you can help or would like to attend the event by replying to this email.  Read more

New & Improved

Support Manager & Field Service Manager Version 10.9 

We have completed the conversion of our best-selling management classes for online delivery. The design and content of 500+ slides has been reviewed and updated for 2021 service operations, the student manual of approximately 50,000 words has been rewritten and reproduced in full colour and the 22 MS-Excel tools provided to help run your operation have been updated.

The next course begins on 20th September.  Contact us now to book or reserve places

Marriott Heathrow/Windsor Hotel

SGSA is Coming Home! 

We will be resuming classroom teaching at the London Heathrow Marriott Hotel with a Support Manager class starting 20th September.  We expect to return ‘home’ to Windsor in February 2022. 

Please click here for our upcoming classes, dates and locations, including our live virtual courses. 

Support Manager Certified

Certification Exam Fees 

To make our accreditated offerings even more attractive to our customers, we are now giving companies the option of purchasing all online tests and exams separately from the class and at USD equivalent prices.

This has reduced the overall cost of our very popular Support Supervisor, Support Manager and Field Service Manager courses.  It also allows students to purchase and/or sit the exams at their convenience.  Up to the minute pricing can be viewed on our exam fees page. 

Zoom Class

Student feedback 

Here’s some feedback from our recent Support Manager virtual class…

Steve’s way of teaching is just fantastic. Loved all his examples and how practical he has made it. So much learnt from him…thanks!”~ Manager, Sage Customer Support

“I absolutely loved the class and I feel it was extremely useful.”~ Manager, Adobe Customer Support

“Thanks you Steve, it was a really great experience! 🙂”~ Support Team Manager, SAP

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