PTC has been partnering with SGSA since 2005 to develop individual contributors, account managers and people managers in Support Services. The relevant content combined with the diversity of the students in the classes, the certifications and the domain expertise of the trainers, are giving perspectives and delivering continuous value to PTC employees.

SGSA is a resource we use for the really hard questions about best practice in a B2B customer service context. They completely understand the business management/customer/staff relationships and how they should be handled in a 21st Century business. I've attended a couple of their training seminars and my take away from them has enabled me to be much more effective in my roles.

I have benefited from the services provided by SGSA for around a decade, most recently as VP of Service at Nexmo, a cloud communication platform provider. Teams I have managed have enjoyed the SGSA training, including Knowledge Centered Support, support management and troubleshooting. I have personally appreciated good advice about best practices, and gained valuable industry insights and networking opportunities from the SGSA Executive Forums..

SGSA has amazing consultants that have a depth of knowledge of the Support and Services world. They very often come up with breakthrough results that will allow the team to move forward leaps and bounds in a very short time. If you have a business where you support your end customers and you want to improve the service you offer – then invest in this company. I will continue to use SGSA wherever possible.