Welcome to SGSA
Supporting the Service Industry

SGSA delivers professional services and classes
for the technical support and field service industries

SGSA in 60 Seconds
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  • SGSA Limited

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    The resource site for the senior management of customer service, technical support and field service organisations. SGSA has the expertise, knowledge and tools available to help your support organisation deliver the level of service your customers expect. Our team of qualified consultants have support industry backgrounds and understand your business. We offer a support centre health check that will enable these practitioners to identify exposures in your support business that left unchanged will impact your customers, company or employees.

  • Consultants

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    Our senior consultants are available to help you implement and manage changes that will help you develop a highly productive support operation achieving superior levels of customer satisfaction and loyalty. The result is an improvement in the levels of service delivered to your customers that establishes a benchmark for your competitors to meet.

    SGSA instructors deliver public and private classes developed by Service Strategies Corporation, the Consortium for Service Innovation and Alexander Consulting throughout Europe, the Middle East and Africa.

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Why do people choose SGSA?


The Team

Steve Brand

Senior Consultant

SGSA is headed by Steve Brand, an industry practitioner with over twenty years technical support and field service experience in the aerospace, electronics and software industries.

Jo Roberts

Sales Director

Jo Roberts is the Sales Director for SGSA, having joined the company in 2019. Jo has worked in business development for fifteen years across the retail industry.

Julie Taylor

Senior Consultant

Julie Taylor has 25 years’ experience with large multinational organisations and is able to provide valuable insight into human behaviour; why people behave as they do, the impact this has on the individual, others, the team and ultimately the end results.

Stéphane Pinault

Senior Consultant

Stéphane Pinault has established himself as an operational and customer service exemplar, developing a formidable inventory of best practices and lessons learned as well as an impressive list of industry awards.

Latest News

June 18, 2019
SGSA Executive Forum

7 November 2019 – SGSA Executive Forum, Ireland

Following on from the success of our first two events in Ireland, SGSA is bringing our Executive Forum to Cork, Ireland, for the third time on […]

What Our Customers Think

PTC has been partnering with SGSA since 2005 to develop individual contributors, account managers and people managers in Support Services. The relevant content combined with the diversity of the students in the classes, the certifications and the domain expertise of the trainers, are giving perspectives and delivering continuous value to PTC employees.

- Stéphane Pinault

VP Support Services

SGSA is a resource we use for the really hard questions about best practice in a B2B customer service context. They completely understand the business management/customer/staff relationships and how they should be handled in a 21st Century business. I've attended a couple of their training seminars and my take away from them has enabled me to be much more effective in my roles.

- Kevin Lynch

Service & Support Project Manager

I have benefited from the services provided by SGSA for around a decade, most recently as VP of Service at Nexmo, a cloud communication platform provider. Teams I have managed have enjoyed the SGSA training, including Knowledge Centered Support, support management and troubleshooting. I have personally appreciated good advice about best practices, and gained valuable industry insights and networking opportunities from the SGSA Executive Forums..

- Phil Holcombe

VP Services

SGSA has amazing consultants that have a depth of knowledge of the Support and Services world. They very often come up with breakthrough results that will allow the team to move forward leaps and bounds in a very short time. If you have a business where you support your end customers and you want to improve the service you offer – then invest in this company. I will continue to use SGSA wherever possible.

- Nick Falkingham

Go To Market Program Director


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