Career Development

SGSA provides specialised career training and development for the service and support industry. These competency-based, interactive courses provide the specific knowledge and skills your organisation needs to gain and maintain a competitive edge in today’s market. Involving your organisation in delivery preparation and post-class skills measurement ensures long-term positive results.

The majority of our instructor-led classes are available as private or public courses and are delivered in-person and online. Click on the course logos below for more details on each class.

Support Career Path

Support Professional Class

Support Specialist Class

Support Supervisor Class

Support Manager Class

Field Service Career Path

Field Service Professional Class

Field Service Supervisor Class

Field Service Manager Class

Knowledge Centered-Service^® v6

Knowledge-Centered Service v6 Coach Class

Knowledge-Centered Service v6 Foundations Class

Knowledge-Centered Service v6 Leader Class

Industry Specific Roles

Service Account Manager Class

Customer Success Manager Class

Leadership Key Skills

Authentic Leadership Class

High Impact Presentation Skills Class

Behavioural Interviewing Class

Teamwork and Productivity Key Skills

Problem Solving & Troubleshooting Class

The Five Behaviours of a Cohesive Team Class

Cross Cultural Awareness Class