Career Development

SGSA provides specialised career training and development for the service and support industry. These competency-based, interactive courses provide the specific knowledge and skills your organisation needs to gain and maintain a competitive edge in today’s market. Involving your organisation in delivery preparation and post-class skills measurement ensures long-term positive results.

The majority of our instructor-led classes are available as private or public courses and are delivered in-person and online.

Click on the logos for more details on each class.


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Customer Success Manager

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Knowledge-Centered Service Coach

SGSA knowledge centered service foundations
SGSA knowledge centered service leader