Calendar
The following public classes will be held in the coming months. We are also able to offer additional training as private on-site classes. If you are interested in any of our classes, please contact us here.
Public Classes
Live virtual typically courses run 09:00 - 13:00 or 13:00 -17:00 in the UK time zone. Classes scheduled for UK afternoons are indicated below as 'PM'.
Authentic Leadership
Live Virtual (5 x 4 hour sessions)June 17 – 21
Customer Success Manager
Live Virtual (4 x 4 hour sessions)June 3 – 6
Field Service Manager
Live Virtual (8 x 4 hour sessions)July 15 – 25 (PM)
October 14 – 24
Field Service Supervisor
Live Virtual (6 x 4 hour sessions)September 3 – 12 (PM) [Waiting List]
Knowledge-Centered Service Fundamentals
Live Virtual (1 x 1 day session)July 10
Knowledge-Centered Service Practices
Live Virtual (3 x 1 day sessions)June 25 – 27
October 1 – 3
Service Account Manager
Live Virtual (4 x 4 hour sessions)September 23 – 26
Support Manager
Live Virtual (8 x 4 hour sessions)July 15 – 25 (PM)
October 14 – 24
Support Professional
Live Virtual (4 x 4 hour sessions)September 16 – 19 (PM)
Support Supervisor
Live Virtual (6 x 4 hour sessions)September 3 – 12 (PM) [Waiting List]
Private Classes
Private classes are available for 8 - 16 students in-person or live virtual.
Behavioural Interviewing
In-Person or Live Virtual
1 dayCross-Cultural Awareness
In-Person
2 daysHigh Impact Presentation Skills
In-Person
2 daysKnowledge-Centered Service Coach
In-Person or Live Virtual
2 daysKnowledge-Centered Leader
In-Person or Live Virtual
1 daysProblem Solving & Troubleshooting
In-Person
2 daysThe Five Behaviours of a Cohesive Team
In-Person
2 days