Calendar

The following events and public classes will be held in the coming months.

Events

March 26, 2019
SGSA Executive Forum

6 June 2019 – SGSA Executive Forum

SGSA will be hosting our seventeenth event for executive level support professionals on 6 June 2019. The forum provides an opportunity for you to network with […]
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October 10, 2018

Service Excellence Experience 2018

Service Excellence Experience 2018 was a big success! The Service Excellence Experience 2018 was a great success! More than 600 decision makers and influencers from a […]
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January 18, 2018

IT Service & Support Awards 2018 Finalists Revealed…

And the finalists for Best Medium Service Desk are: BullGuard MHR Sky Betting & Gaming Congratulations to the team at MHR from all of us at […]
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Public Classes

  • Authentic Leadership

    19 March 2019 - Windsor, UK
    19 November 2019 - Windsor, UK

  • Behavioural Interviewing

    Please call for details.

  • Cross-Cultural Awareness

    This class is only available as an onsite workshop.

  • Customer Success Manager

    26 March 2019 - Windsor, UK
    15 October 2019 - Cork, Ireland

  • Field Service Manager

    20 May 2019 - Windsor, UK
    28 October 2019 - Windsor, UK

  • High Impact Presentation Skills

    10 April 2019 - Cork, Ireland
    25 September 2019 - Windsor, UK

  • Knowledge-Centered Service Foundations

    5 February 2019 - Windsor, UK
    12 November 2019 - Windsor, UK

  • Knowledge-Centered Service Leader

    7 February 2019 - Windsor, UK
    14 November 2019 - Windsor, UK

  • Problem Solving and Troubleshooting

    16 May 2019 - Windsor, UK
    17 September 2019 - Windsor, UK

  • Service Account Manager

    8 April 2019 - Cork, Ireland
    23 September 2019 - Windsor, UK

  • Support Manager

    14 January 2019 - Cork, Ireland
    25 March 2019 - Windsor, UK
    7 October 2019 - Cork, Ireland
    25 November 2019 - Windsor, UK

  • Support Professional

    12 February 2019 - Windsor, UK
    24 April 2019 - Cork, Ireland
    12 June 2019 - Windsor, UK
    10 September 2019 - Windsor, UK
    5 November 2019 - Cork, Ireland
    3 December 2019 - Windsor, UK

  • Support Specialist

    9 July 2019 - Windsor, UK
    11 December 2019 - Windsor, UK

  • Support Supervisor

    28 January 2019 - Bangalore, India
    26 February 2019 - Cork, Ireland
    5 March 2019 - Windsor, UK
    3 September 2019 - Windsor, UK

  • The Five Behaviours of a Cohesive Team

    This class is only available as an onsite workshop.