Calendar
The following public classes will be held in the coming months. We are also able to offer additional training as private on-site classes. If you are interested in any of our classes, please contact us here.
Public Classes
Live virtual typically courses run 09:00 - 13:00 or 13:00 -17:00 in the UK time zone. Classes scheduled for UK afternoons are indicated below as 'PM'.
Authentic Leadership
Live Virtual (5 x 4 hour sessions)May 6 – 12
Customer Success Manager
Live Virtual (4 x 4 hour sessions)June 16 – 19
Field Service Manager
Live Virtual (8 x 4 hour sessions)June 2 – 12
Field Service Supervisor
Live Virtual (6 x 4 hour sessions)March 18 – 27
June 24 – July 3
Knowledge-Centered Service Fundamentals
Live Virtual (1 x 1 day session)April 7
Knowledge-Centered Service Practices
Live Virtual (5 x 4 hour sessions)May 12 – 16
Service Account Manager
Live Virtual (4 x 4 hour sessions)July 7 – 10
Support Manager
Live Virtual (8 x 4 hour sessions)June 2 – 12
Support Professional
Live Virtual (4 x 4 hour sessions)April 28 – May 1
Support Specialist
Live Virtual (4 x 4 hour sessions)June 16 - 19
Support Supervisor
Live Virtual (6 x 4 hour sessions)March 18 – 27
June 24 – July 3
Private Classes
Private classes are available for 8 - 16 students in-person or live virtual.
Behavioural Interviewing
In-Person or Live Virtual
1 dayCross-Cultural Awareness
In-Person
2 daysHigh Impact Presentation Skills
In-Person
2 daysKnowledge-Centered Service Coach
In-Person or Live Virtual
2 daysKnowledge-Centered Leader
In-Person or Live Virtual
1 daysProblem Solving & Troubleshooting
In-Person
2 daysThe Five Behaviours of a Cohesive Team
In-Person
2 days