Calendar
The following public classes will be held in the coming months. We are also able to offer additional training as private on-site classes. If you are interested in any of our classes, please contact us here.
Public Classes
Live virtual typically courses run 09:00 - 13:15 or 13:00 -17:15 in the UK time zone. Classes scheduled for UK afternoons are indicated below as 'PM'.
Authentic Leadership
Live Virtual (5 x 4 hour sessions)October 20 – 24
Field Service Manager
Live Virtual (8 x 4 hour sessions)October 13 – 23
Field Service Supervisor
Live Virtual (6 x 4 hour sessions)June 24 – July 3 (PM)
September 23 – October 2
Knowledge-Centered Service Fundamentals
Live Virtual (1 x 1 day session)August 5
Knowledge-Centered Service Practices
Live Virtual (5 x 4 hour sessions)August 12 – 14
Service Account Manager
Live Virtual (4 x 4 hour sessions)July 7 – 10 (PM)
November 10 – 13
Support Manager
Live Virtual (8 x 4 hour sessions)October 13 – 23
Support Professional
Live Virtual (4 x 4 hour sessions)September 15 – 18
Support Specialist
Live Virtual (4 x 4 hour sessions)October 27 - 30
Support Supervisor
Live Virtual (6 x 4 hour sessions)June 24 – July 3 (PM)
September 23 – October 2
Private Classes
Private classes are available for 8 - 16 students in-person or live virtual.
Behavioural Interviewing
In-Person or Live Virtual
1 dayCustomer Success Manager
In-Person or Live Virtual
2 daysCross-Cultural Awareness
In-Person
2 daysHigh Impact Presentation Skills
In-Person
2 daysKnowledge-Centered Service Coach
In-Person or Live Virtual
2 daysKnowledge-Centered Leader
In-Person or Live Virtual
1 daysProblem Solving & Troubleshooting
In-Person
2 daysThe Five Behaviours of a Cohesive Team
In-Person
2 days