Knowledge-Centered Service (KCS) Version 6 is a business methodology that was developed and tested by members of the Consortium for Service Innovation.
Success in a Knowledge-Centered Service environment requires managers to behave differently because leading a value based, knowledge-centric operation is fundamentally different than managing an activity based, transaction-centric operation. Managers need and deserve support in understanding the requirements and dynamics of this new environment.
This workshop gives managers a new perspective on their role as leaders of a KCS adoption and develops the skills needed to successfully lead a knowledge-centered organisation. On completion of the class, students will be understand how to assess organisational performance in a Knowledge-Centered Service environment, create a strategic framework, appreciate the key requirements for a successful KCS adoption and communicate the KCS value proposition to executives, managers and knowledge responders.
The Knowledge-Centered Service Leader workshop is intended for team leaders, managers and directors in service and support organisations who are in the process of migrating to the KCS methodology. The Knowledge-Centered Service Foundations
workshop is a pre-requisite for anyone wishing to attend this class.