The Support Manager class provides training on the management and leadership fundamentals relative to B2B support operations. Support managers must be able to manage in an environment of highly skilled, technical people. The manager must be able to lead, coach and facilitate the activities of these people towards accomplishing the services mission and have excellent insight into the demands of customers, subordinates and the service business.
This class is dynamic and interactive, with students frequently working in small groups, presenting findings and working on the course case study. Students should plan for study time prior to the class commencing and also during the class outside of lessons.