Support Professional

Overview

The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s support professionals. Customer satisfaction derives from effective communication as much as from obtaining a technical solution. The Support Professional course addresses this challenge.

This two-day course provides the customer skills necessary to deliver quality services in today’s high expectation and complex support environment. This program can provide the distinction that sets individuals and companies apart as the best in the technology support industry. The Support Professional course teaches practical skills in effective communication; professionalism on the telephone and email; questioning techniques; adapting to the customer; dealing with seven types of difficult customer; maintaining credibility and effective teamwork.

Who Should Attend

Support professionals who want to provide exceptional customer support. The program teaches soft skills techniques and strategies to effectively work with all types of customers while solving technical problems over the telephone or via the Internet.

Experienced support professionals who have not received benefit of customer service skills training will gain new skills and reinforce their current practices.

Benefits

  • Improved Customer Satisfaction
  • Improved Participant Morale
  • Increased Staff Retention
  • Standard Customer Service Skills Program for the Organisation

More information

To request a course brochure, please complete our Contact Us form.

436 Comments

  1. Amanpreet Kamboj says:

    Such Training programs should happen once in an year

  2. Nilaya Bandaru says:

    The format is suitable to all customers we have and it is good to know how to deal with each one of them. I was also able to know my energy level and how I can effectively get to the proper level for me to work better. Thank you!

  3. Pushpinderjit Singh says:

    informative course

  4. Sahil Sharma says:

    It was a great learning class, learned a lot new thing and ways which are definitely going to help me going further while handling the customer requests and interacting with the customers.

  5. Keyur Goswami says:

    Thank you, Steve and Zscaler

  6. Tausif Rahman says:

    the kahoot quiz were interesting. Instructor was pretty interactive.

  7. Rohit Chadha says:

    Very Good Course

  8. Khushboo Kaur says:

    It was nice learning support professional aspects from Steve! Thanks so much.

  9. Namrata Kumari says:

    Session was extremely helpful, it will help us in handling the customer with good communication skill.

  10. Paras Lamba says:

    It was excellent. Steve delivered it very well, I believe.

  11. Aditi Gururani says:

    Course was helpful and it provided insights on how we can make the support better and aligned for better customer satisfaction.

  12. Alan Tobin says:

    Thoroughly enjoyed this course and found it very beneficial. Steve was a great instructor who kept the group engaged through the last 4 days. Thanks Steve, all the best!

  13. Johannes Buchinger says:

    Loved the course 🙂

    One thought I had at the end: Module 10 could benefit from one or two pages about workplace ergonomics. […}

  14. Jason D'Silva says:

    I loved the course and enjoyed it thoroughly! It was delivered really well! Thank you Steve, all the best for the future!

  15. Rita Omoregie says:

    Very interactive and information-filled session

  16. Guillaume Bonnelalliot says:

    Steve was a great teacher and I definitely recommend him to anyone interested in taking this training!
    Great energy and always there to answer my questions. Thanks a lot!

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