This workshop is designed for technical support professionals who are responsible for helping their peers adopt the Knowledge-Centered Service methodology in their organisation. This interactive course provides the foundations that enable KCS Coaches to successfully develop KCS Candidates into KCS Contributors, and KCS Contributors into KCS Publishers.
Students are expected to have good knowledge of the KCS techniques and how they have been implemented in their organisations. Being confident as a presenter and willing to mentor others will help their success as a KCS Coach. SGSA offers the KCS Foundations and High Impact Presentation Skills courses for students who need help meeting the pre-requisites.