Knowledge-Centered Service® v6 Coach


This workshop is designed for technical support professionals who are responsible for helping their peers adopt the Knowledge-Centered Service methodology in their organisation.  This interactive course provides the foundations that enable KCS Coaches to successfully develop KCS Candidates into KCS Contributors, and KCS Contributors into KCS Publishers.

Students are expected to have good knowledge of the KCS techniques and how they have been implemented in their organisations. Being confident as a presenter and willing to mentor others will help their success as a KCS Coach. SGSA offers the KCS Foundations and High Impact Presentation Skills courses for students who need help meeting the pre-requisites.

Course Modules

  • The Brilliant KCS Coach
  • Effective Communication
  • The Importance of Trust
  • Understanding Change
  • The KCS Coaching Programme
  • Dealing with Problems

Delivery and Duration

This course is available as a public or closed class. The workshop duration is two days taught in a classroom environment or as four half-day sessions online. See our calendar for the public class schedule.

More information

To request a course brochure, please complete our Contact Us form. Click here for public class dates.


  1. Melissa Kirk says:

    Loved all the activities this time around. Especially Kahoot.

  2. Dominique Gerhards says:

    Steve did a brilliant 4 days presentation/training

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