Service Account Manager
Overview
This four ½ day session workshop provides support and technical account managers with the relationship skills and account management tools they need to proactively increase customer loyalty, generate new business and improve their confidence when working with senior executives. In this highly-interactive workshop participants will learn the skills to become a top performing account manager and have the confidence to deal effectively at all levels within their accounts. They will be provided with tools that will allow them to develop trust while effectively managing relationships within their accounts and their own organisation. Attendees will have the chance to plan and practice real-life situations with their key accounts.
Some of the training objectives
- Define the benefits of effective support account management to the customer, the company and the account manager.
- Understand the four core competencies of top performing account managers and their critical expectations.
- Handle escalations effectively and efficiently.
- Understand customers buying process.
- Establish trust to build strong client relationships.
- Balance customer advocacy with company advocacy.
- Learn to persuade others beyond your control.
- Learn and practice usage of six key account management tools.
Who Should Attend
- Support Managers
- Technical Account Managers.
- Escalation Managers.
- Everyone tasked with providing support for strategic accounts.
More information
Click here for public class dates.
194 Comments
The course was very effective, presented well and very relevant to my current role. I would definitely recommend the course colleagues and to other contacts.
Steve is a great presenter. Especially I liked that he illustrated the training content with practical examples which was very helpful. Although I prefer on-site trainings I was impressed by the professionalism of how the training was delivered online, such as using remote break-out rooms which made interacting with other particpants very easy.
I thought this was a really good course, I would recommend to others but not as a new joiner, maybe at least 6-12months in. It was well presented and the break out sessions really helped to reinforce the learning.
It was a fantastic class. Steve is an awesome presenter who made me enjoy the entire course.
I would highly recommend him to other colleagues.
Good mix of material and reinforcement activities. Lots of knowledge pertaining to my current role, both within and also beyond my core functions.
Excellent presentation.
This was a real eye opener for me. I think I understand better now what value I add to the team and will try to develop my work now.
very good trainer, had fun
Very good training. Teachers expertise and experience was great and he had a great way to present.
Excellent course and delivery -thank you, Steve!
Steve is a good trainer who gives clear and simple examples to understand the necessary concepts
The training was really structured and well explained. Thank you Steve for the outstanding training.
Steve was great! Connected and related content successfully with real life examples. Very effective.
This training session was difficult for me because my English level is low. But I captured a lot of topic and I have the book to retrieve all information.
Thanks a lot Steve !
I appreciated not only the material itself and the skills that were taught as part of the course, but also Steve’s willingness to take the class’s feedback into account in real time and adjust the course accordingly, such as having a side lesson on mind mapping.
Having next steps for further reading and development also encouraged me to follow through with the understanding that this course isn’t a one-off process.