Overview
Knowledge-Centered Service is a best practice methodology that provides a detailed description of how support and service organisations can work more effectively with knowledge to improve the service delivery, become more productive, decrease costs and increase service levels to customers.
This training is intended for individuals who are, or will be using, the KCS Practices in support and service centers to resolve issues for internal or external customers. This entry-level KCS training is a great way to ensure a common understanding of the methodology, and to help individuals demonstrate a basic understanding of the KCS concepts.