Career Development

SGSA provides specialised career training and development for the service and support industry. These competency-based, interactive courses provide the specific knowledge and skills your organisation needs to gain and maintain a competitive edge in today’s market. Involving your organisation in delivery preparation and post-class skills measurement ensures long-term positive results.


The majority of our instructor-led classes are available as private or public courses and are delivered in-person and online. Click on the course logos below for more details on each class.

Support Career Path

Support Professional Class
Support Specialist Class
Support Supervisor Class
Support Manager Class

Field Service Career Path

Field Service Professional Class
Field Service Supervisor Class
Field Service Manager Class

Knowledge Centered-Service® v6

Knowledge-Centered Service v6 Practices Workshop
Knowledge-Centered Service v6 Overview Workshop
Knowledge-Centered Service v6 Coaching Workshop
Knowledge-Centered Service v6 Leadership Workshop

Industry Specific Roles

Service Account Manager Class
Customer Success Manager Class

Leadership Key Skills

Authentic Leadership Class
High Impact Presentation Skills Class
Behavioural Interviewing Class

Teamwork and Productivity Key Skills

Problem Solving & Troubleshooting Class
The Five Behaviours of a Cohesive Team Class
Cross Cultural Awareness Class