This two day workshop is designed for technical support professionals who are responsible for helping their peers adopt the Knowledge-Centered Service methodology in their organisation. This...
Overview This two-day class is designed for Customer Success professionals who are responsible for helping clients maximise the value returned on their technology investments. This interactive...
Overview This highly practical and engaging two day workshop will give participants both the knowledge and skills to deliver an engaging and influential presentation with confidence and...
Overview The one day Behavioural Interviewing class reviews the many challenges of successful interviewing and teaches the student how to recruit the right person, first time, thus saving the...