June 1, 2015

Field Service Manager

Overview The Field Service Manager program is dynamic and interactive, with students frequently working in small groups, presenting findings and working on the course case study....
June 1, 2015

Field Service Professional

Overview The combination of providing resolution to technical problems while maintaining excellent customer service skills creates a unique challenge for today’s field service professionals. Customer satisfaction...
June 1, 2015
Knowledge-Centered Service

Knowledge-Centered Service® Version 6 Foundations

Overview Whether you provide technology support for a corporate help desk, products, or a third party provider, you are almost certainly under pressure to extract as...
June 1, 2015

Knowledge-Centered Service® Version 6 Leader

Overview Knowledge-Centered Service (KCS) Version 6 is a business methodology that was developed and tested by members of the Consortium for Service Innovation. Success in a...