Calendar
The following public classes will be held in the coming months. We are also able to offer additional training as private on-site classes. If you are interested in any of our classes, please contact us here.
Public Classes
Live virtual courses typically run 09:00 - 13:00 U.K.
Authentic Leadership
Live Virtual (5 x 4 hour sessions)June 17 – 21
Customer Success Manager
Live Virtual (4 x 4 hour sessions)June 3 – 6
Field Service Manager
Live Virtual (8 x 4 hour sessions)July 15 – 25
Field Service Supervisor
Live Virtual (6 x 4 hour sessions)June 4 – 13 [Sold Out]
September 3 – 12
Knowledge-Centered Service Fundamentals
Live Virtual (1 x 1 day session)July 10
Knowledge-Centered Service Practices
Live Virtual (3 x 1 day sessions)June 25 – 27
October 1 – 3
Service Account Manager
Live Virtual (4 x 4 hour sessions)May 20 – 23 [Sold Out]
September 23 – 26
Support Manager
Live Virtual (8 x 4 hour sessions)July 15 – 25
Support Professional
Live Virtual (4 x 4 hour sessions)May 13 – 16
September 16 – 19
Support Supervisor
Live Virtual (6 x 4 hour sessions)June 4 – 13 [Sold Out]
September 3 – 12
Private Classes
In-Person courses typically run 09:00 - 17:00
For 8 - 16 students in-person or live virtual.
Behavioural Interviewing
In-Person or Live Virtual
1 dayCross-Cultural Awareness
In-Person
2 daysHigh Impact Presentation Skills
In-Person
2 daysKnowledge-Centered Service Coach
In-Person or Live Virtual
2 daysKnowledge-Centered Leader
In-Person or Live Virtual
1 daysProblem Solving & Troubleshooting
In-Person
2 daysThe Five Behaviours of a Cohesive Team
In-Person
2 days